Student Support

You're not alone in this course. We have a dedicated team here to support your learning journey, answer your questions, and help you succeed. Whether you need course-related assistance, technical help, or personal support, we're here for you.

Get in Touch with Student Support

Your first point of contact for any course-related questions is our Student Support team. We're responsive and friendly—just reach out.

Trainer Contact Information

Have a question about your assessment, need feedback, or want to discuss your coursework? Reach out to your trainer directly.

Live Q&A Sessions and Tutorials

You'll benefit most from attending live sessions where you can interact with trainers and peers. Here's where to find them:

• The FDR Role Plays Scheduler in your course menu shows Q&A sessions and tutorials highlighted in yellow
• Additional sessions and tutorials are listed in the Mi Members Portal
• Apply for your Mi Student Membership to access exclusive resources and events

Connect with the Mi Mediators Network

The Mi Mediators Network is an informal, supportive community for dispute resolution practitioners. If you'd like to join the dedicated group for FDRP students, click here to access the invitation link.

Need Help with Technology?

If you're having trouble with online learning platforms or video meetings, reach out to Tracey Cadman. She'll either help you directly or connect you with the right person on our team. By the end of this course, you'll be confident facilitating online meetings—an essential skill for modern professional practice.

Language, Literacy, and Numeracy (LLN) Support

We recognise that everyone learns differently and comes to this course with different experiences. If you'd like support with reading, writing, or numeracy as you progress through the course, we're here to help—confidentially and without judgment.

What We Offer

• Initial Assessment: We assess LLN needs during enrolment to identify support you might benefit from
• One-on-One Help: Trainers provide personalised assistance with comprehension and course materials
• Accessible Resources: Plain-language guides, glossaries, and templates to support your learning
• Referrals: We can connect you with external LLN specialists and community programs

Your Wellbeing Matters

We understand that life's challenges can affect your studies. Your wellbeing is our priority, and we want to help you stay on track. If you're going through a tough time, please get in touch—we offer flexibility and support to help you succeed.

Course Flexibility Options

• Pause Your Studies: Take time out without penalty if you need to step back
• Adjust Your Learning Plan: We can modify your study schedule to fit your situation
• Request Extensions: More time for assessments may be available—just ask

Mental Health and Wellbeing Resources

If you need immediate support or just want to talk to someone:

We're here to help! Don't hesitate to reach out if you need extra support—your success is our priority.